User Data Deletion Instructions — Aura Commerce (Eazweb)

1. Deletion Methods Overview

You can delete your data and revoke Aura Commerce's access using either of two official methods:

Method A (Instant): Revoke permissions directly via your Instagram or Facebook Account Settings.
Method B (Manual Request): Submit a written deletion request to our compliance team via email.

2. Method A: Revoke Access via Instagram Settings (Recommended)

If you interacted with an Aura Commerce merchant on Instagram and wish to sever all connections and trigger automated data erasure:

1Open Instagram Settings

Open the Instagram app on your mobile device, navigate to your Profile, tap the Menu (☰) icon in the top-right corner, and select Settings and privacy.

2Navigate to Website Permissions

Under "Your app and media", tap Website permissions, and then select Apps and websites.

3Select and Remove Aura Commerce

Under the Active tab, locate Aura Commerce / Eazweb, tap Remove, and confirm your choice.

4Automated Deletion Triggered

When you remove the app, Meta automatically sends a secure server-to-server data deletion ping to our backend endpoint. Our servers immediately deactivate your user session and schedule your conversation history for irreversible deletion.

3. Method B: Submit a Manual Data Deletion Request

If you made a purchase or interacted through direct messages and would like our team to manually purge all matching records:

How to Submit Your Request

Send an email to privacy@eazweb.in with the following details:

Subject Line: Data Deletion Request - Aura Commerce
Your Identifier: Your Instagram username, phone number used during checkout, or order ID.
Request Scope: Specify whether you want conversation history, checkout address records, or all associated data removed.

Upon receiving your request, our privacy officer will issue a unique Confirmation Code and verify your identity before initiating deletion.

4. Scope: What Data Is Deleted vs. Retained

Data Category	Action Taken	Rationale
Instagram Scoped IDs (IGSIDs)	Permanently Deleted	Identifier dissociated from merchant messaging thread.
Chat Logs & Inquiries	Permanently Purged	AI conversational history and message context destroyed.
Cached Customer Profiles	Permanently Purged	Phone verification states and delivery preferences removed.
Financial Order Records	Anonymized & Retained	Retained strictly for statutory tax, accounting, and anti-fraud requirements under Indian law; all personal identifiers are anonymized.

5. Processing Timeline & Confirmation

In compliance with Meta Developer Policies and Indian data regulations:

Automated App Removal: Processed immediately upon receipt of the Meta webhook event.
Manual Email Inquiries: Acknowledged within 48 hours and completed within 30 calendar days.
Written Confirmation: You will receive a final confirmation email containing your audit confirmation reference code once deletion is complete.

6. Contact Our Compliance Team

Data Protection Contact

Operating Entity: Eazweb (Proprietorship, Govt. of India Udyam Registered)
Platform: Aura Commerce
Compliance Email: privacy@eazweb.in
Support Desk: support@eazweb.in
Location: India